Every finance app uses third party bank providers to help us connect to your bank. Having a healthy connection to your bank keeps your account updating properly. Your bank sends us info showing you’ve been paid, our payments have posted, etc.
To promote a healthy bank connection, please make sure you’re linking the checking account that receives 50% or more of your direct deposit, there are no mistakes in your account/routing number and that your bank login credentials are accurate! Yes, caps and special characters do matter! Please make sure to double check this info.