My GPS is on but I still don’t have earnings. What's going on?

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Environment

  • Android
  • iOS

Answer

Automagic Earnings automatically adds earnings to your account based on the work address you submitted in the app. To use this feature, keep your GPS on at all times when you are at work.

Here are some reasons your earnings may not be adding correctly:

  • You have worked longer than 12 hours in a single day. If you work 12 hours or longer, Automagic Earnings will only be able to add earnings up to a maximum of 14 hours. After the 14 hour mark, no additional earnings will be added for the day.
  • Your phone's battery saver is on. When your phone goes into battery save mode, certain data features can be turned off. Our app could be affected, and the GPS might automatically turn off without alerting you. If you need your battery saver, check the Earnin app periodically to ensure your phone has not disabled GPS for the app.
  • Your work location is in an area with poor cell phone reception. 
  • You are on vacation leave or are not physically at work. Even if you have paid vacation leave or are temporarily working from a location that is different than the one you submitted to Earnin, we will be unable to track your hours and add your earnings via GPS until you are physically back at your fixed work location. 

If you're still having trouble getting your earnings, please contact Earnin support so we can assist you further.

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