I’ve re-entered my bank info before but the app is telling me to do it again. Why?

Although rare, our third-party providers sometimes lose their connection to your bank account. When this happens, some of that info is lost and we need to re-establish the connection by re-entering your bank info. 

This troubleshooting step works most of the time and we’ll regain a healthy connection. But if this doesn't work, contact our support team and we’ll look into this.

Was this article helpful?

1465 out of 5469 found this helpful

Have more questions? Submit a request