I’ve re-entered my bank info before but the app is telling me to do it again. Why?

Although rare, our third-party providers sometimes lose their connection to your bank account. When this happens, some of that info is lost and we need to re-establish the connection by re-entering your bank info. 

This troubleshooting step works most of the time and we’ll regain a healthy connection. But if this doesn't work, contact our support team and we’ll look into this.

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