Why didn’t I get my cash back from an Earnin Cash Back Rewards Offer?

There are a few factors why your transaction did not accrue Cash Back Rewards, such as: 

Unenrolled card: The card you used may not be enrolled in Earnin Cash Back Rewards.

Card recently enrolled in the last 24 hours: It usually takes 1-2 days for us to set up the registration completely.

Posting delays:  Earnin Cash Back Rewards need to clear on the card networks to be available. This process takes 3-5 days but can take up to 10 days to clear. If you haven’t seen a transaction after 10 days, contact customer support.

There are a few factors why your transaction did not accrue Cash Back Rewards, such as: 

Unenrolled card: The card you used may not be enrolled in Earnin Cash Back Rewards.

Card recently enrolled in the last 24 hours: It usually takes 1-2 days for us to set up the registration completely.

Posting delays:  Earnin Cash Back Rewards need to clear on the card networks to be available. This process takes 3-5 days but can take up to 10 days to clear. If you haven’t seen a transaction after 10 days, contact customer support.

Transaction run as debit: Earnin Cash Back Rewards works with enrolled debit cards, as long as the transaction is run as credit. Your receipt will likely show if you’ve run the transaction as a credit or debit. Some chip readers automatically run debit transactions as debit. 

If you did not receive your reward for an available offer, send a photo of your receipt to us at support@earnin.com.

Ineligible card: Earnin Cash Back Rewards works with Visa, MasterCard or American Express debit and credit cards. 

Cash Back Rewards currently doesn't work with Discover, prepaid, or retail cards.

Expired card: Your enrolled card may have expired, which will prevent you from earning Cash Back Rewards.

Offer expired: The offer may have expired before you make your purchase.

Participating merchants: The merchant you visited may not be participating in Earnin Cash Back Rewards. Please ensure you visit locations listed in the Earnin app, so you don’t get to miss our offers.

If you did not receive your reward for an available offer, contact us.

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