Why was I debited before my payday?

Answer

The app determines restore dates based on your pay pattern. If a pay pattern is inconsistent with the initial set-up description (weekly, bi-weekly, semi-monthly, etc.), our system may set the debits for an earlier date. 

Don't worry! We're here to help. If this happens, please contact support with the following information:

  • Your name
  • Your Earnin login email
  • Your employer's name
  • Confirm your pay cycle
  • A screenshot of your bank account showing the early debit and any fees associated with the early debit
    • The screenshot should include the last four digits of your account, the dates and labels of the transactions, and your name 

Additional Notes

  • If you would like to learn more about how we collect and use this information, check out our Privacy Policy.
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