The app determines restore dates based on your pay pattern. If a pay pattern is inconsistent with the initial set-up description (weekly, bi-weekly, semi-monthly, etc.), our system may set the debits for an earlier date.
Don't worry! We're here to help. If this happens, please contact support with the following information:
- Your name
- Your Earnin login email/phone number
- Your employer's name
- Confirm your pay cycle
- A screenshot of your bank account showing the early debit and any fees associated with the early debit
- The screenshot should include the last 2 digits of your account, the dates and labels of the transactions, and your name