Why am I getting Error 500 while using the app?

This is a generic error that can mean that there is a connection issue to our server.  Try the following steps to troubleshoot the issue:

1. Clear Cache and Data

  • Android
    1. Go to your phone Settings.
    2. Click on Apps.
    3. Look for the Earnin app.
    4. Go to storage, clear data, and then hit "ok"
    5. After you do so, the data should reset to 0.00 B
  • iOS
    1. Tap Settings > General > iPhone Storage.
    2. At the bottom of the screen, you'll see your apps arranged by the amount of storage they take up. Select an app that's taking up a lot of space.
    3. Take a look at the entry for Documents & Data. If this takes up more than 500MB, it's worth deleting and reinstalling the app to clear the space.
    4. Tap Delete App, confirm, then head to the App Store and re-download it. This will be a clean install without all the data and documents.

2. Restart the app.

3. If you are receiving this error when reconnecting your bank, do these:

  • If you are prompted to reconnect or change bank, choose RECONNECT.
  • If you are entering the bank info through Settings, choose UPDATE ONLINE BANKING INFO

 

Additional notes

When something like this happens, it is best to try to access our app at a later time. However, if the issue persists, contact support.

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