If you are experiencing problems logging into the app after entering your login information, please ensure the following before completing the troubleshooting steps listed below:
- Your username and password are correct
- Your phone's operating system is up to date with the latest version
- Your Earnin app is up to date with the latest version
If you are still unable to log in after confirming the above, please make sure your app is up-to-date and try again.
If you are still experiencing login issues after completing the necessary troubleshooting steps, please contact our community advocates via our live 24/7 chat so they can further investigate the problem.