What should I do if I can't log into the Earnin app and it is not due to failed log in attempts?

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Answer

If you are experiencing problems logging into the app after entering your log in information, please ensure the following before completing the troubleshooting steps listed below:

  • Your username and password are correct
  • Your phone's operating system is up to date with the latest version
  • Your Earnin app is up to date with the latest version

If you are still unable to log in after confirming the above, please follow the troubleshooting steps listed below:

  1. Uninstall the Earnin app completely from your device
  2. In the Settings section of your device, clear the cache and cookies  
  3. Reinstall the Earnin app on your device
  4. Open the app and re enter your log in information

Device

  • Android
  • iOS

Additional notes

If you are still experiencing log in issues after completing the necessary troubleshooting steps, please contact our support team so they can further investigate the problem.  

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