Answer
If you are experiencing problems logging into the app after entering your log in information, please ensure the following before completing the troubleshooting steps listed below:
- Your username and password are correct
- Your phone's operating system is up to date with the latest version
- Your Earnin app is up to date with the latest version
If you are still unable to log in after confirming the above, please follow the troubleshooting steps listed below:
- Uninstall the Earnin app completely from your device
- In the Settings section of your device, clear the cache and cookies
- Reinstall the Earnin app on your device
- Open the app and re enter your log in information
Device
- Android
- iOS
Additional notes
If you are still experiencing log in issues after completing the necessary troubleshooting steps, please contact our support team so they can further investigate the problem.
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