What should I do if I can't log into the Earnin app and it is not due to failed log in attempts?

If you are experiencing problems logging into the app after entering your login information, please ensure the following before completing the troubleshooting steps listed below:

  • Your username and password are correct
  • Your phone's operating system is up to date with the latest version
  • Your Earnin app is up to date with the latest version

If you are still unable to log in after confirming the above, please make sure your app is up-to-date and try again.

Helpful hints

If you are still experiencing login issues after completing the necessary troubleshooting steps, please contact our community advocates via our live 24/7 chat so they can further investigate the problem.  

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