Why is my account locked when I try to connect my bank?

This likely means that you have entered your credentials incorrectly after more than 3-5 attempts, triggering the bank’s fraud protection systems and locking your online banking account.

You may need to contact your bank to unlock the account or see if there are any restrictions for third-party connections. Once your online banking has been unlocked or restrictions are lifted, re-enter your bank info in the app.

If you are still unable to connect your bank after it has been unlocked, please contact Support.

Helpful Hints

Keep a screenshot of your online banking account handy, in case you need to contact us. Your screenshot should show:

  • You are successfully logged in using a desktop/laptop or your mobile browser
  • The URL of your bank’s website
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