The app says it sent me money, but it's not in my account. Where is it?


Balance Shield Cash Outs post instantly if you're enrolled in Lightning Speed. However, if the Cash Out was sent through ACH, it may take 1-2 banking days to post in your account due to a number of reasons, which include bank delays, holidays, and system errors. If it's still hasn't posted by that time, please contact support for further assistance.


  • Android
  • iOS

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