The app says it sent me money, but it's not in my account. Where is it?

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Answer

Balance Shield Cash Outs post instantly if you're enrolled in Lightning Speed. However, if the Cash Out was sent through ACH, it may take 1-2 banking days to post in your account due to a number of reasons, which include bank delays, holidays, and system errors. If it's still hasn't posted by that time, please contact support for further assistance.

Device

  • Android
  • iOS

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