Where do I send my bank transaction screenshots?

Answer

Screenshots of your bank transactions are used to confirm that:

  • Your direct deposit already reached your account
  • Our debits have posted on your account
  • Your account does not have a negative balance

Like most financial institutions, Earnin uses a bank provider to connect to your bank which means we don't have live minute by minute updates of your bank account; we only receive updates from your bank periodically. When this happens and you need to Cash Out again the app will give you the option to send us a screenshot to update your account.

Additional notes

It rarely happens but if for some reason there isn't an option to send us a screenshot to update your account, please take a screenshot of your bank account showing the recent direct deposit from your employer, the last 4 digits of your bank account, and your current bank balance. You may reach us through our live chat support so we can update your account.

Related articles

Why is my bank balance incorrect on the app?

Why do you need to see my bank transactions?

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