Like most financial services, we use a bank provider to connect to your bank; which means we only rely on the information they are able to give us at any given time. These bank providers give us different sets of information regarding your account so although we may at times have your balance updated, it doesn't automatically mean we have all the details regarding your most recent transactions.
The app needs this information to keep your account updated. If your transactions have already posted and you need to cash out immediately, we can attempt to speed up this process manually by sending us the information. Otherwise, if you don't need to cash out right away, you can just wait until the app updates your account automatically.
If you need further assistance or you would like to send us some information to update your account, please reach our support team.