My direct deposit already posted. When can I cash out?

Because the updates we receive from your bank are sometimes delayed, we may not always be able to confirm that your direct deposit posted immediately. The app may prompt you to send a screenshot. If you don't see the prompt, contact Support via our 24/7 chat support.


If you see this prompt, click SEND SCREENSHOT and send us a screenshot with the requirements below. Our team will review you screenshot within 10 minutes. 

  • Your most recent paycheck in your bank account
  • Last 4 digits of your account number so we can update your account

Next steps for approved or rejected screenshots

  • Approved: If your screenshot is approved, you will see the button to Cash Out again
  • Rejected: If your screenshot is rejected, you will see the screen below. Check your email for detailed rejection reasons and submit a new screenshot or contact Support via our 24/7 chat support.


Was this article helpful?
102 out of 299 found this helpful