I never received my Cash Out. What's going on?

Answer

If your account is enrolled in Lightning Speed you should receive your Cash Out instantly however if there's no debit card linked to the app we'll send your Cash Out via standard process (ACH). Please click here to know more about when you will receive your Cash Out.

Here are a few reasons why you haven't received your Cash Out on expected timeframe:

  1. Your debit card is not yet verified for Lightning Speed.
  2. It is your first time to cash out via Lightning Speed.
    • You would possibly receive your Cash Out after 1 to 2 business days for security purposes however your Cash Outs will be sent to your account instantly moving forward.
  3. The debit card is expired or replaced: your bank may have issued you a new debit card and the one on file is no longer valid. If you have a replacement card, please enter it in the app.
  4. Withdrawal/Transaction limit reached: your bank might limit the number of transactions you can make per day. Please message your bank to see if the card has limits, or if they block the use of the card by an outside company.
  5. Temporary network issue: there might be a temporary issue between your debit card and your bank. Please wait a few hours and try cashing out again.
  6. Some banks hold on our transaction after we send the Cash Out causing a delay in posting the Cash Out on your account.

If you experience some delays on receiving your Cash Out kindly do the following:

  1. Wait for your Cash Out to be posted on your account within the day.
  2. If you haven't received your Cash out until the next day contact your bank to know the status of our transaction and ask for a bank statement that shows all your transactions before and after the date of your Cash Out including the last 4 digits of your bank account number.
  3. Once the necessary documentation was obtained reach out to us via email or chat for further assistance.

Device

  • Android
  • iOS

Additional notes

Was this article helpful?
204 out of 950 found this helpful