As the impact of the coronavirus spreads, the Earnin team is following updates and evaluating the situation to determine the best ways to support our community. Our customer support team is fully staffed to quickly address issues on a case-by-case basis, so community members will be able to access the money they’ve earned smoothly. We have added a new Coronavirus FAQ section to our Help Center to address the most common questions we’re receiving. If you are working from home due to the coronavirus and are concerned about your earnings, please check out this article for hourly and salaried employees.
To make sure you can effectively use Earnin when you need to, please check that your app is updated to the latest version and that your bank and employer connections are current.
If you have medical bills, Health Aid can connect you to a trained Community Advocate who will contact your medical biller and try to negotiate either a lower bill total or a payment plan that works for you.
We are working to bring you helpful resources to help answer some of the questions we’re hearing the most. We understand that reduced work hours, temporary layoffs, and job loss are serious concerns. While we can’t give legal advice on your specific situation, we compiled a list of unemployment resources listed by state that we published in a recent blog.
We’ve also just launched a Facebook group called Helpin with the aim to create a catalog of useful information containing resources related to finances, job loss, access to nutrition, shelter, renter or homeowner services, elder care, and child services, among other categories.