Earnin Express troubleshooting

I accidentally entered wrong info. How do I change it?

  • If you’ve already applied, you’ll have the option to re-enter it in the app if you entered something incorrectly.
  • You’ll have a limited number of retries so please be sure to carefully enter your info. 

Why wasn’t I approved for Earnin Express?

  • It’s possible you accidentally entered your info incorrectly. Some common failure reasons are:
    • Your last name recently changed
    • You have a new home address
    • There was a typo when you entered your info

Why are you asking for my social security number? 

  • In order to complete your update to Earnin Express, Federal regulation requires that we collect your full, nine-digit Social Security number to verify your identity. This will not impact your credit score in any way. 
  • For more info on how we protect your social security number, please refer to our Terms of Service and Privacy Policy.

Why do you need all of this personal info?

  • In order to complete your upgrade to Earnin Express, Federal regulation requires that we collect some personal info to verify your identity. Your info is secured with 256-bit encryption.
  • For more info on how we protect your info, please refer to our Terms of Service and Privacy Policy.
    • Together, we're helping each other get to a better place financially. That means building products that help you stay in control of your money from the moment
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