How long does it take to verify my uploaded timesheet and see earnings?
It usually takes 10 minutes to process your timesheet.
If there are any issues with your screenshot, the app will send you a notification.
If there are any delays or you have any concerns regarding your timesheet, please contact us.
I've already uploaded a screenshot of my timesheet but why didn't my earnings change?
There are a number of reasons your earnings have not yet updated:
- You just recently sent the timesheet in.
- It takes about 10 minutes for the app to process your timesheet.
- The timesheet you sent may be missing some information that we need.
- Read more about timesheet requirements here.
- In some rare circumstances, the earnings are there but the app is delayed in displaying it on your end.
Reach out to our 24/7 live chat support if there are any delays, need the timesheet processed quicker, or you would like to check on the status of your timesheet.
I'm on vacation. How can I update my earnings?
When you are on vacation, Automagic Earnings will not be able to update your earnings automatically because you are not physically at work. In this case, we will have to update your earnings manually. For us to do so, please contact support with the following documents:
- Start date and approximate end date of leave
- Official document from your employer confirming that you are still paid while on/during your leave or paid time off
- Copy of your pay stub showing leave or paid time off and number of hours worked for the pay period
- Signed and dated official document from your employer including a good contact phone number from a supervisor
If your leave/paid time off is in the future, you will need to contact support on the day your leave/paid time off starts.
Can I manually update my earnings?
We want to re-think the way our community accesses their money, and we get that Automagic Earnings aren’t always available for our community, but we have a solution ready for you. We can manually update earnings via the app or through our in-app 24/7 live chat support. Feel free to upload a screenshot of your electronic timesheet in the app so our community advocates can update your earnings for you. To upload your timesheet into the app:
- Open Earnin and click Add Timesheet on the home page
- Upload a screenshot of your digital timesheet, and you’re good to go!
The health and safety of our community is important to us. Earnin has created some helpful resources for our community members in response to the COVID-19 pandemic. Please check out our Helpin group on Facebook and our COVID-19 Resource Center for more information. Stay safe!
"Together we're building a financial system that works for people" -Earnin
Please note, the material collected in this resource center is for informational purposes only and is not intended to be relied upon as or construed as advice regarding any specific circumstances. Nor is it an endorsement of any organization or Services.