I got disconnected from my chat. What happens now?
This doesn’t happen very often, but when it does, you may contact us again through chat.
If you are unable to connect with our chat support or would like another method to contact us, please reach out to us via Twitter or Facebook DM.
I can't reach Earnin chat support
If you are unable to contact our live chat, please reach out to us through our Twitter or Facebook DM.
Our community is our top priority, and our advocates are here to help you 24/7.
What to do if Earnin Help Center won't load?
- Make sure you have a strong wifi or data connection
- If Earnin is under maintenance, please revisit chat after an hour or two
- If the Earnin Help Center still won’t load on your device, you can also access it using https://help.earnin.com/hc/en-us
Feel free to reach out to us via Twitter or Facebook DM.
Can I get a copy of my chats?
Yes. To request a transcript of your previous chats, please contact support.
Why doesn't Earnin provide phone support?
To fix issues, we may need screenshots or photos, and that can take more time over the phone. Online support keeps all your records in one place, and nothing gets lost if we need to escalate or revisit an old issue. Our support team is available 24/7 through chat in the app.