Hi, how can we help you?
You can try:
Earnin Help Center
Getting Started with Earnin Card
Why are you asking for my name and address on the phone?
We want to keep you safe, so we user your name and address to confirm that you are the account holder.
Frequently Asked Questions
How does the app work?
Does Earnin charge fees or interest?
Does Earnin work for people who are unemployed?
Who can use Earnin?
Does Earnin sell or share any of my data?
How do I upload a pay stub?
How soon can I cash out after creating an account?
I don't have a pay stub. Is there another way for me to set up my account?
I work for more than one company. Can I register multiple employers with Earnin?
What do my bank screenshots need to show when I send them to Earnin?
I recently received a paper check instead of direct deposit. Can you update my account?
My direct deposit was delayed/posted early. Can I still cash out?
Can I activate my payroll if I have paid vacation leave?
Can I cancel a transfer out?
How to transfer out
How can holidays affect my pay date and my transfers?
Can I reschedule my debit?
How can I pay Earnin back?
If I cash out before my payday, will I be debited on the coming payday or the next?
My bank balance and transactions can't fit in one screenshot. What do I do?
My bank won't allow me to screenshot anything. How can I get a recent bank transaction sent to you?
Why did I receive a tip from another person?
Do tips affect my Max?
What is a Max?
Why does Earnin have Maxes?
How much money can I transfer out with Earnin?
Can Earnin pay me for my earnings from commission or tips?
I didn’t receive earnings after using my work email to send an email to Earnin
Why can't I use NAVcheck deposits for my payroll setup?
How to update my Earnin app
What is Deposit Account and how does it work?
What is the calendar in the app and the bill reminders?
What are the perks of Deposit Account?
Why did the app send money to me when I didn't cash out?
Balance Shield alerts and Balance Shield Cash Outs
Do my Boosts affect my Max?
How much does Balance Shield cost if the Cash Out is less than $100?
What is Lightning Speed and how can I get it?
How long does it take to receive the cash I request with Lightning Speed?