Payroll Questions

Answer There are instances where your account doesn't update right away. This can happen when there are delays with the bank transactions from our bank providers. Screenshots help us update your account manually. A screenshot must show: Your mo...
Answer Yes, we can update your account as long as the following requirements below are met.  The account is fully set up. You already made at least one cash out and it has been successfully debited back by Earnin. There are no failed debits on yo...
Answer Before you can cash out, Earnin checks if you received your paycheck on your most recent payday based on how your payroll is setup. The app may not recognize your direct deposit automatically if it posted on a different date. If your dire...
Answer There are a number of factors which could cause this: 1. Receiving your direct deposit on a different day than what was setup. 2. A recent change to your payroll. To correct this, you need to send us a screenshot of your most recent pay ...
When it comes to getting your money, we know timing matters. That’s why Earnin is committed to moving fast so you don’t get bogged down by the traditional financial system. Send a screenshot by tapping on the SEND SCREENSHOT button on the homescr...
Answer As much as we'd love everyone to use the app, as of the moment if you don't have a regular pay pattern you're unable to use Earnin. We pattern our debit date to our community member's pay date to ensure that there would be sufficient funds...
Answer In case you recently change the bank account that was linked to your Earnin account or you have a new employer we'll be needing at least one of the following: At least two current direct deposits in your bank account and the deposits shou...