Bank Connection
Starting in October 2020, Chase rolled out a new customer management program that will require you to reconnect your Chase account on a regular basis going forward.
When this happens, you’ll receive a notification from us and you’ll be able to rec...
Answer
We apologize for the inconvenience. This doesn't happen very often but we need your help to fix this issue. Please take a screenshot showing you are able to log into your bank account successfully. Please make sure the bank url is visible...
Answer
Have you changed or updated anything with your bank account recently? Some of our bank providers have extra security features if they detect any changes with your bank account. If this is the case, please contact support for further assist...
Answer
Like most financial services, we use a bank provider to connect to your bank; which means we only rely on the information they are able to give us at any given time. These bank providers give us different sets of information regarding your...
Answer
To confirm your info, please log in to your bank's website (not your bank's mobile app) and double-check your answers to your security questions. Once you’re done, please open the Earnin app to re-enter your bank info and provide the corre...
We’re rethinking how the financial system should work, but to do that, we still need to work with your bank. So, we rely on you to connect your Earnin account to your Bank.
Not being able to log in to your online bank account through the Earnin a...
This likely means that you have entered your credentials incorrectly after more than 3-5 attempts, triggering the bank’s fraud protection systems and locking your online banking account.
You may need to contact your bank to unlock the account or ...
Sometimes, the app needs a little more time to update and reflect any changes in your bank account. This is because, like most financial services, we use a bank provider to connect your account with Earnin, which means we don't have a live minute...
Answer
It is likely that a refresh is needed between Earnin and your online bank. To reset the connection, follow these steps:
Log into your online bank account using a desktop/laptop or your mobile browser
For the refresh to work, do not use y...
Although rare, our third-party providers sometimes lose their connection to your bank account. When this happens, some of that info is lost and we need to re-establish the connection by re-entering your bank info.
This troubleshooting step works...
We use third party providers to connect to your bank, so unfortunately, we’re not in control of how often your account is updated or if there are errors. Our providers know how important time is to our customers and they work as fast as they can ...
Device
Android
iOS
Cause
Like other financial apps, Earnin uses bank providers to create a connection with your bank, so we don't control how often we get an update from them or if there are errors connecting with them. They help us get inform...
If you’re unable to link your bank in the app, please try the following:
Confirm if your bank is a checking account (we do not support savings and prepaid accounts)
Log into your bank’s site with a PC or laptop and clear any pop-up alerts or...