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Earnin Help Center
Getting Started
Bank Account

Bank Account

Bank Account Setup

Does Earnin support Chime?
Why do you need to see my bank transactions?
I received Earnin's test transactions but my account is still not verified. What's going on?
Is my bank supported?
Where do I send my bank transaction screenshots?

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Bank Connection

Chase Bank Security Question Reset
"Invalid Credentials" error when I try to log into my bank account
Keeps saying my "account is not authorized for online use"
My balance is updated so why don't you have my most recent bank transactions?
It says my bank security questions are incorrect but I entered them correctly

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Frequently Asked Questions

How does the app work?
Does Earnin charge fees or interest?
Does Earnin work for people who are unemployed?
Who can use Earnin?
Earnin Statement Regarding COVID-19
Does Earnin sell or share any of my data?
How do I upload a pay stub?
Step-by-Step on how to set up your Earnin Account
How soon can I cash out after creating an account?
I don't have a pay stub. Is there another way for me to set up my account?
I work for more than one company. Can I register multiple employers with Earnin?
What do my bank screenshots need to show when I send them to Earnin?
I recently received a paper check instead of direct deposit. Can you update my account?
My direct deposit was delayed/posted early. Can I still cash out?
Can I activate my payroll if I have paid vacation leave?
What does a deposit adjustment mean?
Can I cancel a Cash Out?
How to cash out
How can Holidays affect my pay date and my Cash Out?
How much money can I cash out with Earnin?
Can I reschedule my debit?
How can I pay Earnin back?
If I cash out before my payday, will I be debited on the coming payday or the next?
My bank balance and transactions can't fit in one screenshot. What do I do?
My bank won't allow me to screenshot anything. How can I get a recent bank transaction sent to you?
Why did I receive a tip from another person?
Do tips affect my Max?
What is a Max?
Why does Earnin have Maxes?
Earnings Overview
Can Earnin pay me for my earnings from commission or tips?
I didn’t receive earnings after using my work email to send an email to Earnin
Why can't I use NAVcheck deposits for my payroll setup?
How to Update my Earnin app
What is Earnin Express and how does it work?
What is the calendar in the app and the bill reminders?
What are the perks of Earnin Express?
What should I expect with Cash Back Reward Offers?
How is Earnin Express different from normal cash out?
Why did the app send money to me when I didn't cash out?
Balance Shield alerts and Balance Shield Cash Outs
Do my Boosts affect my Max?
How much does Balance Shield Cost if the Cash Out is less than $100?
How to enroll in Earnin Cash Back Rewards
What is Lightning Speed and how can I get it?
How to keep track of my Earnin Cash Back Rewards
How long does it take to receive the cash I request with Lightning Speed?
If I refer a friend, do we both get an incentive?
How do I refer a friend?

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