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Earnin Help Center
Account Setup and Updating Info
Bank Account

Bank Account

Bank Account Setup

Why is Earnin waiting for my bank to send updated transactions?
Which bank account types are not supported?
Where do I send my bank transaction screenshots?
If my bank changed their system so my account is no longer linked with Earnin, what can I do?
Is my bank supported?

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Bank Connection

"Invalid Credentials" error when I try to log into my bank account
Keeps saying my "account is not authorized for online use"
My balance is updated so why don't you have my most recent bank transactions?
It says my bank security questions are incorrect but I entered them correctly
Why am I not able to log in to my bank account?

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Frequently Asked Questions

What is Earnin Express and how does it work?
What are the perks of Earnin Express?
How is Earnin Express different from normal cash out?
Earnin Statement Regarding COVID-19
Who can use Earnin?
Does Earnin charge fees or interest?
Where are Earnin’s Terms of Service and Privacy Policy located?
Does Earnin sell or share any of my data?
Are you guys hiring?
How do I contact support?
Important: Required App Update
If I refer a friend, do we both get an incentive?
Why do you no longer have paid referrals?
How do I refer a friend?
Is there a quicker way to log in without using a password or fingerprint feature?
What do my bank screenshots need to show when I send them to Earnin?
I recently received a paper check instead of direct deposit. Can you update my account?
My direct deposit was delayed/posted early. Can I still cash out?
How does the app work?
Step-by-Step on how to set up your Earnin Account
How soon can I Cash Out after creating an account?
I work for more than one company. Can I register multiple employers with Earnin?
How to Update my Earnin app
How do I upload a pay stub?
I don't have a pay stub. Is there another way for me to set up my account?
Can I activate my payroll if I have paid vacation leave?
Why did I receive a tip from another person?
What does a deposit adjustment mean?
If I cash out before my payday, will I be debited on the coming payday or the next?
My bank balance and transactions can't fit in one screenshot. What do I do?
My bank won't allow me to screenshot anything. How can I get a recent bank transaction sent to you?
Can I cancel a Cash Out?
Can I reschedule my debit?
How can I pay Earnin back?
How to cash out
How can Holidays affect my pay date and my Cash Out?
How much money can I cash out with Earnin?
How to check your available Earnings
Does Earnin work for people who are unemployed?
Can Earnin pay me for my earnings from commission or tips?
What is Work Email Earnings?
I didn’t receive earnings after using my work email to send an email to Earnin
Who can use Automagic Earnings?
How are Automagic Earnings calculated?
What are Automagic Earnings?
Can I manually update my earnings?
What are Timesheet Earnings?
Why can't I use NAVcheck deposits for my payroll setup?
What are Military Earnings?
Do tips affect my Max?
What is a Max?
Why does Earnin have Maxes?
Do my Boosts affect my Max?
What should I expect with Cash Back Reward Offers?
What is the Boost feature?
How to set up Lightning Speed
What is the calendar in the app and the bill reminders?
How to enroll in Earnin Cash Back Rewards
How to keep track of my Earnin Cash Back Rewards
Why did the app send money to me when I didn't cash out?
What is Lightning Speed and how can I get it?
How long does it take to receive the cash I request with Lightning Speed?
Balance Shield alerts and Balance Shield Cash Outs
How much does Balance Shield Cost if the Cash Out is less than $100?

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Evolve Bank & Trust Agreements

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