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General Information

Important: Required App Update
As of Sunday, October 11th, 2020 your current Earnin app version will expire. You will be required to update to the latest version of the app to continue using Earnin. We have made some very important updates (major bug fixes and performance enha...
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Current App Versions and Compatibility Requirements
Current App versions: Android - 10.58 iOS - 10.59 App Compatibility: Android requires Android 7.0 (Nougat) and up. Compatible with Android 11. iOS requires iOS 11.0 or later (compatible with iPhone, iPad, and iPod touch).
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The app says "your internet connection seems to be offline," even though I have internet access
Answer There may be an issue establishing a connection with the internet. Please check your internet connection and give your device 30 minutes to re-establish a connection with the Earnin app. Additional notes If the issue persists for over an h...
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I have a new phone. How do I find the Earnin app?
Objective Find the Earnin app for your new device. Device Android iOS Procedure Android Please make sure you have the most current version of Android installed on your new device then follow these steps: From your device's Home screen, find an...
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How to logout from Earnin app
Device Android iOS Procedure For Android Click on the 3 dots at the upper right corner of the home page of the app. A pop-up section will appear and tap on Logout. For iOS Click on the = sign at the upper left corner of the home page of the ...
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Why are the Superpowers in my app now called "My Toolkit"?
  Answer We recently updated the Earnin home screen so that the header beneath Cash Out more accurately reflect the tools we offer. While they may feel like superpowers of a sort, what we provide are simply financial tools that we hope you find he...
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Why does the app say I am using another early pay service?
Answer We noticed you are using one or multiple other cash app services listed below: Daily Pay DoorDash Clearbanc Uber Instant Pay Uber Visa Direct Go Bank Earnin recommends that you: Not use other cash apps because of the different timing de...
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Can I access my Earnin account using a PC or laptop?
Answer It is not possible to use a PC or laptop to access your Earnin account because: There are security concerns since a PC or laptop can have multiple users. We want to make sure that it is only you who has access to your Earnin account. We a...
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Does Earnin affect credit scores?
Answer No, using Earnin does not affect credit scores because we do not ask for information like your Social Security number. Additional Notes If you would like to learn more about how we collect and use this information, check out our Privacy P...
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