General Information

Objective To provide step by step instructions on how to update the Earnin app for Android and iOS Device Android iOS Procedure For Android: Open the Google Play Store app. Tap Menu Settings. Tap Auto-Update Apps. Select either of these option...
  Answer We're always looking for talented and passionate people to fill many roles – Backend Engineering, Business Development, Marketing, Community Management, and Customer Support, to name a few. Please send your resume to jobs@earnin.comor vi...
Answer Our Live Chat support is available 24x7 all year long (including weekends and all holidays) in the app.  For iOS: Tap the support bubble (?) at the top right corner Ask a question on the Ask page, then tab Continue to Solutions. If the is...
Answer You may be seeing this error if your app is not up-to-date, or your device is not compatible with the Earnin app. Current App versions: Android - 10.32 iOS - 10.33 App Compatiblity: Android requires Android 7.0 (Nougat) and up. iOS requ...
Answer We apologize for the inconvenience. This doesn't happen very often but when it does you may contact us again through chat. If you are unable to have a good connection with our chat support or would like another method to contact us please...
Answer We apologize for the inconvenience. This doesn't happen very often but when it does you may contact us again through chat.  If you are unable to have a good connection with our chat support or would like another method to contact us pleas...
  Procedure For Android users: Click on the phone setting button Tap on the Apps button Find the Earnin app Click on Uninstall button Click on OK For iOS users: Press and hold the Earnin app on your phone home screen Click on the Delete App bu...
Answer This error is related to internet service provider outages. As a workaround, please do the following: If VPN is turned on, turn it off. Switch from WiFi to data connection. If the error persists, contact support. Device Android iOS  
Answer Error 1003 is a generic code that can apply to a number of issues. To accurately diagnose the error specific to your account, please contact support. Device Android iOS  
Answer If you are having trouble logging in, check that your internet connection is stable and the email address you are using is correct. You may need to clear the cache of the Earnin app on your device and attempt to sign in again. Additional n...
Answer You will need to go to access your phone's camera app to capture an image to send to us. Alternatively, if you need to take a screenshot of an image from another app you will need to use your phone's screenshot feature. You may need to che...
Answer There may be an issue establishing a connection with the internet. Please check your internet connection and give your device 30 minutes to re-establish a connection with the Earnin app. Additional notes If the issue persists for over an h...
Objective Find the Earnin app for your new device. Device Android iOS Procedure Android Please make sure you have the most current version of Android installed on your new device then follow these steps: From your device's Home screen, find an...
Answer If you are unable to contact our chat support please reach out to us with your concern via email at support@earnin.com for further assistance. Related articles How do I contact support?
Answer Make sure that your phone has good data or WIFI connection. It's possible that the app is under system update or maintenance. Kindly retry to visit the page after an hour or two. If the Earnin Help Center still won't load on your devic...
Answer Yes. To request a transcript of your previous chats, please contact support.  
Device Android iOS Procedure Go to your personal email account. Select one of the emails you received from us.  At the bottom part, click on the Unsubscribe link. Additional Notes By doing these steps you're no longer going to receive any up...
Symptoms The community member is having problems contacting chat support Device iOS Android Cause If you are having issues contacting our chat support, please ensure the following: The operating system on your device is up to date The Earnin a...
Answer You may send your screenshots to support@earnin.com or contact our 24/7 Live Chat Support for faster processing. Additional Notes You may send multiple screenshots if all the necessary info doesn't fit in one image. 
Device Android iOS Procedure For Android Click on the 3 dots at the upper right corner of the home page of the app. A pop-up section will appear and tap on Logout. For iOS Click on the = sign at the upper left corner of the home page of the ...
Objective To provide step by step instructions on how to update device software for Android and iOS to ensure compatibility with the Earnin app Device Android iOS Procedure For Android: Make sure your device is connected to Wi-Fi. Open Settings...
Symptoms Paper clip icon not visible in the app Solution First, please try rotating your phone to the landscape position.  If you're still unable to upload the screenshots through chat you may send them to support@earnin.com for assistance. Add...
  Answer We recently updated the Earnin home screen so that the header beneath Cash Out more accurately reflect the tools we offer. While they may feel like superpowers of a sort, what we provide are simply financial tools that we hope you find he...
  Answer If you are experiencing problems logging into the app after entering your log in information, please ensure the following before completing the troubleshooting steps listed below: Your username and password are correct Your phone's oper...
Answer  No, we do not contact your employer. We work separately from your employer, and don't affect your paycheck deposits. When you cash out, the money (plus your tip) is automatically deducted from your bank account on payday, after your payro...
  Answer Unfortunately, you cannot cash out online.  You would need access to Earnin on a compatible mobile device to cash out.  Additional notes For a list of compatible devices click here 
  Answer Our affiliate program is geared towards Companies that can refer their Customers/Clients to us. So if you own or work for a Company, that has a prominent website, and can write an article or blog about us, then come join the our affiliat...
Answer We noticed you are using one or multiple other cash app services listed below: Daily Pay DoorDash Clearbanc Uber Instant Pay Uber Visa Direct Go Bank Earnin recommends that you: Not use other cash apps because of the different timing de...
Answer It is not possible to use a PC or laptop to access your Earnin account because: There are security concerns since a PC or laptop can have multiple users. We want to make sure that it is only you who has access to your Earnin account. We a...
Objective Troubleshoot Earnin app on an Android device when it crashes multiple times even after a normal power cycling procedure (turning on/off device). Procedure Note: If steps below doesn't work, please Google the steps for your specific devi...