Screenshot Issues

Answer If you submitted a screenshot of your bank transactions and your account hasn't been updated yet or if you submitted an image of your electronic timesheet and your earnings haven't been added it means that there is missing information on t...

Earnin is committed to helping our community members access their money as fast as possible. Please send your screenshots to our awesome community advocates by contacting our in-app 24/7 live chat support so you can start cashing out ASAP.   "Tog...

Symptoms Paper clip icon not visible in the app Solution First, please try rotating your phone to the landscape position.  Additional Notes If you would like to learn more about how we collect and use this information, check out our Privacy Po...

Answer You will need to go to access your phone's camera app to capture an image to send to us. Alternatively, if you need to take a screenshot of an image from another app you will need to use your phone's screenshot feature. You may need to che...

There are a number of reasons why screenshots get rejected. Rejection reason details are sent via email and send another screenshot through the app. Here is also a list of the reasons arranged from the most common to the least:  Missing direct d...