General Troubleshooting

Note: If the steps below don't work, please Google the steps for your specific device Make sure that your phone and the app are updated to their latest version. Clear recent app: Press and hold the home key. To close all recent applications, ta...

There may be an issue establishing a connection with the internet. Please check your internet connection and give your device 30 minutes to re-establish a connection with the Earnin app. Helpful hints If the issue persists for over an hour please...

For both Android and iOS: Click on the ≡ triple bar icon at the lower right corner of the home page of the app. Scroll down and tap on the Log Out button. Helpful hints If these steps didn't work click here for more information on how to reach ...

You are not able to re-open an account once it has been closed but you can always create a new Earnin account. To create a new Earnin account please follow the steps below: Make sure that the app and your phone are updated to their latest versio...