General Troubleshooting

Note: If the steps below don't work, please Google the steps for your specific device Make sure that your phone and the app are updated to their latest version. Clear recent app: Press and hold the home key. To close all recent applications, ta...

There may be an issue establishing a connection with the internet. Please check your internet connection and give your device 30 minutes to re-establish a connection with the Earnin app. Helpful hints If the issue persists for over an hour please...

  For Android Click on the 3 dots at the upper right corner of the home page of the app. A pop-up section will appear and tap on Logout. For iOS Click on the = sign at the upper left corner of the home page of the app. A pop-up section will ap...

You are not able to re-open an account once it has been closed but you can always create a new Earnin account. To create a new Earnin account please follow the steps below: Make sure that the app and your phone are updated to their latest versio...