Our goal is to help you access your money as you earn it, so we’re careful to send our debits with enough time to post to your account on payday so you can cash out ASAP. But sometimes, banks may post your paycheck a day or two early.
For example, your bank might post your paycheck on Thursday, even though your official payday is Friday. In this case, we'll debit you for the Cash Outs you made on Thursday.
If you receive an overdraft charge because we took the money back before your paycheck appears in your account, this could mean we have your payroll set up incorrectly, or the setup has changed. If that happens, please reach out to our community advocates via in-app 24/7 chat so we can correct this for you.
If you notice that our upcoming debit date isn't the same as your next payday, please contact support in the app at least 2 business days before the debit dates so we can look into this for you.