Frequently Asked Questions
Basics
About Earnin
General
- How do I create an account and how long does it take to get started?
- Step-by-Step Account Setup
- Can I use the app to get social security or government benefits?
- Uber drivers
- How do I change my email address?
- How do I re-open my account?
Thank You Gifts
Activehours <> Earnin Name Change
Getting Started
Setting up your Bank
- Why does the app need my bank account info? Is this safe?
- What if my bank is not on the list in the Earnin app? Can I use a prepaid card?
- What should I do if I'm having trouble connecting my bank?
- How do I change my bank info?
- How does the app verify my bank account?
- Why do I see these small transactions in my bank account?
Setting up your Pay Schedule
- How are my hourly rate and payday determined?
- Why is my hourly rate in the app lower than my actual take-home hourly rate?
- What if I haven't received direct deposits in my bank account yet?
- I work for more than one company. Can I register multiple employers with Earnin?
- Can Earnin pay me for my earnings from commission or tips?
Adding your Earnings
Cashing Out
Cashing Out your Earnings
Returning Money to Earnin
- My paycheck posts to my bank account late in the day. Can you take money out of my bank account the next day instead?
- Why are you taking money out of my bank account before my payday?
- How does Earnin get back the money I cashed out?
- Why does the Earnin app say that you were unable to confirm that my last paycheck posted?
Superpowers
- What is Lightning Speed?
- How long does it take to receive the cash I request with Lightning Speed?
- How do I set up Lightning Speed in the app?
- Which banks work with Lightning Speed?
- What is Balance Shield?
- How do I turn off Balance Shield or change my payment amount?