Frequently Asked Questions
General
General
- How do I attach a screenshot besides sending it through the app?
- How To Update Earnin App
- How To Update Mobile Device Software
- How do I enable the fingerprint login feature?
- How do I update my phone number?
- Why didn't I receive an email notification for Max increase or decrease?
About
About Earnin
- Is Earnin a payday loan app?
- Can Earnin app be used outside of the U.S.?
- Why do I sometimes see ActiveHours instead of Earnin?
- How does the app work?
- Who can use Earnin?
- Does Earnin charge fees or interest?
Tipping (Pay It Foward)
Privacy and Security
Account Setup
Account Setup
- How to disable Pincode
- Why is the app saying there was a hiccup with my screenshot?
- Will Earnin work with my phone?
- How to reset Earnin app's password?
- Why is my account on hold?
- Why does the app show my old phone number?
Bank Account
Payroll Setup
- I don't have a pay stub. Is there another way for me to set up my account?
- What are the pay stub requirements to setup my payroll on the Earnin app?
- How do I update my payroll?
- Why do I need to reset my payroll after my account is no longer on-hold?
- Can I activate my payroll if I have paid vacation leave?
- How do I change my employer?
Earnings
Earnings
- My debits posted but I am still unable to cash out
- Why are my earnings not updated?
- How to check your available Earnings
- Why did my earnings decrease or reset on my payday?
- I can’t take my phone into work with me, what other options do I have?
- How are my hourly rate and payday determined?
Automagic Earnings
- How do you know what hours I'm working? I'm not enrolled in Automagic Earnings.
- How to improve GPS accuracy for the Automagic Earnings feature
- I just setup Automagic Earnings but I can't cash out
- I am a salaried employee. How come Earnin still has to track the hours I worked?
- What are the work/job types that are not supported by Automagic Earnings?
- Who can use Automagic Earnings?
Payroll
Timesheets
- How long does it take to verify my uploaded timesheet and see earnings?
- I've already uploaded a screenshot of my timesheet but why didn't my earnings change?
- The app keeps asking for a screenshot of my timesheet
- Why can't I add my timesheet through the app?
- What are the requirements for a valid timesheet?
- What are Timesheet Earnings?
Military
Cash Out and Pay Back
Restores (Paying Earnin Back)
- Why do you need to see a screenshot my current bank balance when updating my account?
- Why am I seeing a pending debit before my payday?
- What does Payroll Deduction in the transaction description mean?
- How do I Send Earnin a Money Order?
- Why does the app keep asking for a screenshot of the debits with the direct deposit every payday?
- How do I revoke bank authorizations from Earnin?
Cashing Out
- Cash Out button is grayed out. What's going on?
- Why did I automatically receive a Cash Out?
- What is the difference between ACH and Lighting Speed
- How to Cash Out
- What is the checklist for when you're ready to cash out?
- How can Holidays affect my pay date and my Cash Out?
Maxes
- Why did my Pay Period Max decrease to $100?
- Why didn't I receive an email notification for Max increase or decrease?
- How to check whether you've reached your Max
- Why does Earnin have Maxes?
- How do I increase my Pay Period Max?
- Why did my Max decrease?
Toolkits
Balance Shield Cash Outs
Lightning Speed
- The Lightning Speed icon is not showing up in the app
- Is there a faster way for my Lightning Speed to be approved?
- Why can't I cash out immediately with Lightning Speed?
- I’m enrolled in Lighting Speed, made my first cash out but I still don’t see money. Is this normal?
- What is Lightning Speed and how can I get it?
- How long does it take to receive the cash I request with Lightning Speed?
Cash Back Rewards
- What should I expect with Cash Back Reward Offers?
- Does Cash Back Rewards include any gas stations?
- Why do some offers need to be “Activated”?
- Are my cards in the Earnin Cash Back Rewards program secure?
- What does running “debit as credit” mean?
- Why does Earnin need my card information?