Search

How do I close my account?

To close your account:

  1. Open Settings by tapping the ≡ triple bar icon at the lower right of the app screen.
  2. Click on your profile (where your name and phone number are displayed).
  3. Click Close My Account and follow the prompts.

Pending debits and considerations

You have the option to cancel any pending debits when closing your account if they haven’t been sent for processing. If you cancel any pending debits, you won’t be able to use EarnIn’s services or open a new EarnIn account until these are repaid.

If your account is already closed, you can reach support by tapping the question mark icon in the upper right corner of the EarnIn app login screen.   

If a debit request fails after your account is closed, you will receive an email or push notification about upcoming debit attempts. 

As you close your account, here are some things to consider: 

  • You also won’t have access to your account to review debit details or other information. 
  • Any remaining Tip Yourself balances will be sent automatically to your linked bank account when the account closes. If we’re unable to send funds to the linked bank, our support team will reach out to the email on file to coordinate a paper check delivery.
  • Once your account is closed, we won't be able to reopen it. If you wish to use our service again, please create a new account and follow the instructions.
  • If you decide to create a new account, please note you won't be able to reuse the same banking information for 30 days, from the last transaction (EarnIn debit) on your old EarnIn account. 
  • Once your account has been closed, you will receive an email confirmation from EarnIn.

What happens to my available earnings if I close the account?

The available earnings on the app are a representation of how much you make for a specific pay period. You’re able to transfer your pay period Max, and EarnIn only debits  the amount you’ve transferred on your payday. 

 

How to delete the EarnIn app

For Android:

  1. Click on the phone setting icon
  2. Tap on Applications and Permissions
  3. Click the App Manager
  4. Scroll down and find the EarnIn app
  5. Click on Uninstall button then click OK

For iOS:

  1. Press and hold the EarnIn app on your phone home screen
  2. Click on the Remove App button
    • A pop-up screen will appear confirming that you really wanted to delete the app.
  3. Tap on Delete App