General FAQs
Who can use EarnIn?
Before signing up, make sure you meet the requirements. This includes:
- A consistent direct deposit pay schedule
- Either a fixed work location or an employer-provided email address
Learn more: Who can use EarnIn?
Why does the app say I already have an EarnIn account?
If you previously had an EarnIn account:
- Any unpaid repayments must be completed before using EarnIn again.
- If you are using the same bank information as a previous account, there may be a 30-day waiting period unless the previous account has been deleted and there are no pending repayments.
Why does it say my bank isn’t supported?
EarnIn is continually adding banks to better serve the community.
- Find a list of unsupported banks and prepaid cards here: List of unsupported banks
What if I don’t see my employer on the list?
- There is an option to add your employer during account setup.
- EarnIn works separately from your employer and does not contact them during the signup process.
Screenshot FAQs
My bank won't allow me to screenshot anything. How can I get a recent bank transaction sent to you?
For security purposes, some banks do not allow screenshots within their mobile apps. If this is the case, please follow the steps below:
- Log in to your bank account online using a laptop, desktop, or another phone and take a photo of the required information.
- Send or transfer the image to the phone where the EarnIn app is installed so you can upload it through the app or via chat.
How to upload an image while on chat
- Open the chat screen and click the + button.
- Allow the EarnIn app access to your device’s photos and/or camera.
- Take a photo or select an existing image.
- Your screenshot will automatically send once uploaded.
Make sure your app permissions allow EarnIn access to your device’s photo library and camera.
Why wasn’t my screenshot approved?
This most likely means there is missing information on your screenshot. Review the email EarnIn sent for the specific reason.
Screenshot requirements
To set up or update your pay schedule
What’s needed: Most recent pay stub
What’s required:
- Net pay
- Pay period start and end dates
- Number of hours worked
To reset your limit
What’s needed: Bank transactions screenshot
What’s required:
- All recent EarnIn repayments/debits
- Your current bank balance
To verify your direct deposit
What’s needed: Bank transactions screenshot
What’s required:
- Your most recent direct deposit
- The last two digits of your bank account number