There are a few reasons why you’re unable to transfer out.
EarnIn’s debits are not yet confirmed, or show as pending
There might be a delay in identifying your direct deposit due to our third-party bank data providers.
This means the debit might not appear in our system yet, or it still shows as pending status.
If this happens, our team can manually verify the debit using a screenshot of your bank transactions with your current bank balance, and the last 2 digits of your account number.
Not enough earnings
Earnings are the funds added to your account that represent unpaid wages. If you don’t have earnings, you won’t be able to use Cash Out.
EarnIn verifies your earnings through work email verification or GPS. Make sure your earnings method is verified in the app settings menu.
If you use GPS earnings, make sure you bring your phone to work, your GPS is enabled and your permissions are set to "Always On."
If you use work email earnings, contact support if your earnings aren’t populating correctly.