If you received a paper check due to a payroll system malfunction or another situation outside of your control, we may be able to update your account as a one-time courtesy so you can request funds.
The following requirements must be met:
- Your account is fully set up, and you have already completed at least one request with a successful repayment.
- There are no unsuccessful repayments on your account in the past 90 days.
- Your pay schedule has not changed.
- If it has changed, we’ll need to wait for your next direct deposit to post so your pay schedule can reset correctly.
- If your check deposit is less than $100, please send a copy of your most recent pay stub.
Updates from your bank may sometimes be delayed. For faster processing, please have the following available before contacting Support:
- A copy of your check deposit
- Confirmation that recent EarnIn repayments have posted (not pending)
Please note: If you regularly receive paper checks instead of direct deposits, you won’t be eligible to use EarnIn.