Lightning Speed (debit card) troubleshooting

I’m having trouble linking my debit card for Lightning Speed. What should I do?

If you’re having trouble linking your debit card, confirm that: 

  1. Your mobile device software is updated
  2. Your EarnIn app is updated to the latest version

Is there a faster way for my debit card to be approved?

Lightning Speed verification usually happens in minutes. For certain bank accounts, we send small test credits via the linked debit card which can take 1-2 business days to verify. 

Can I get a refund on my Lightning Speed fee?

Lightning Speed fees are not charged right away. EarnIn debits all Lightning Speed fees on payday. 

If you did not receive your transfer within thirty minutes, but were still charged a Lightning Speed fee, please contact support so we can review.  

Why was my debit card unenrolled from Lightning Speed?

Debit cards are unenrolled from Lightning Speed if: 

  • Your bank information changed (e.g. new account number or bank account)
  • Your card information changed (new number, expiration date, cvv)

If this happens, please add a new debit card app to continue using Lightning Speed.

For more information about the Lightning Speed feature, visit What is Lightning Speed and how can I get it?

Note: Lightning Speed availability is subject to EarnIn account factors. EarnIn services may not be available in all states and Lightning Speed may not be available at all times. Fees and restrictions apply to use Lightning Speed. 

For more information, please review our Terms of Service at EarnIn.com/TOS