How to troubleshoot Earnin app when it crashes for Android

Objective

Troubleshoot Earnin app on an Android device when it crashes multiple times even after a normal power cycling procedure (turning on/off device).

Procedure

Note: If steps below doesn't work, please Google the steps for your specific device

1. Clear recent app:
   1. Press and hold the home key.
   2. To close all recent applications, tap the Clear all icon at bottom-right.
      
2. There could be 2 ways to clear app cache and data:
   • Method 1
     1. From any Home screen, tap the Apps icon.
     2. Tap Settings > Apps > Application manager.
     3. Tap the Earnin application in the default list or tap MORE > Show system apps to display preinstalled apps.
     4. Tap Storage > Clear data > then tap OK.
     5. Tap Clear cache.
   • Method 2
     1. From any Home screen, tap the Apps icon.
     2. Tap Settings > Apps.
     3. Tap the Earnin application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
     4. Tap Storage > Clear data > then tap OK.
     5. Tap Clear cache.
        
3. Uninstall Earnin app:
   1. Tab Google Play.
   2. Search and select Earnin from the search result.
   3. Tab Uninstall.
      
      
4. Power cycle an Android device:
   1. Press and hold the power button to turn off the device.
   2. Repeat step 1 to turn the device back on.
      
5. Reinstall Earnin app and relaunch:
   1. Tab Google Play.
   2. Search and select Earnin from the search result.
   3. Tab Install.
   4. Tab Earnin app to relaunch and try again. 

Device 

• Android

Additional Notes

If the troubleshooting steps above did not resolve the issue, please contact Earnin support for additional assistance.