How to troubleshoot Earnin app when it crashes for Android

Note: If the steps below don't work, please Google the steps for your specific device

  1. Make sure that your phone and the app are updated to their latest version.
  2. Clear recent app:
    1. Press and hold the home key.
    2. To close all recent applications, tap the Clear all icon at the bottom right.
  3. There could be 2 ways to clear app cache and data:
    • Method 1
      1. From any Home screen, tap the Apps icon.
      2. Tap Settings Apps Application manager.
      3. Tap the Earnin application in the default list or tap MORE > Show system apps to display preinstalled apps.
      4. Tap Storage Clear data > then tap OK.
      5. Tap Clear cache.
    • Method 2
      1. From any Home screen, tap the Apps icon.
      2. Tap Settings Apps.
      3. Tap the Earnin application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
      4. Tap Storage Clear data > then tap OK.
      5. Tap Clear cache.

Helpful hints

If the troubleshooting steps above did not resolve the issue, please contact Earnin support for additional assistance. 

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