Note: If the steps below don't work, please Google the steps for your specific device
- Make sure that your phone and the app are updated to their latest version.
- Clear recent app:
- Press and hold the home key.
- To close all recent applications, tap the Clear all icon at the bottom right.
- There could be 2 ways to clear app cache and data:
- Method 1
- From any Home screen, tap the Apps icon.
- Tap Settings > Apps > Application manager.
- Tap the Earnin application in the default list or tap MORE > Show system apps to display preinstalled apps.
- Tap Storage > Clear data > then tap OK.
- Tap Clear cache.
- Method 2
- From any Home screen, tap the Apps icon.
- Tap Settings > Apps.
- Tap the Earnin application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
- Tap Storage > Clear data > then tap OK.
- Tap Clear cache.
- Method 1
Helpful hints
If the troubleshooting steps above did not resolve the issue, please contact Earnin support for additional assistance.