How to troubleshoot Earnin app when it crashes for Android

Objective

Troubleshoot Earnin app on an Android device when it crashes multiple times even after a normal power cycling procedure (turning on/off device).

Procedure

Note: If steps below doesn't work, please Google the steps for your specific device

  1. Clear recent app:
    1. Press and hold the home key.
    2. To close all recent applications, tap the Clear all icon at bottom-right.
  2. There could be 2 ways to clear app cache and data:
    • Method 1
      1. From any Home screen, tap the Apps icon.
      2. Tap Settings Apps Application manager.
      3. Tap the Earnin application in the default list or tap MORE > Show system apps to display preinstalled apps.
      4. Tap Storage Clear data > then tap OK.
      5. Tap Clear cache.
    • Method 2
      1. From any Home screen, tap the Apps icon.
      2. Tap Settings Apps.
      3. Tap the Earnin application in the default list or tap Menu icon > Show system apps to display preinstalled apps.
      4. Tap Storage Clear data > then tap OK.
      5. Tap Clear cache.
  3. Uninstall Earnin app:
    1. Tap Google Play.
    2. Search and select Earnin from the search result.
    3. Tap Uninstall.
  4. Power cycle an Android device:
    1. Press and hold the power button to turn off the device.
    2. Repeat step 1 to turn the device back on.
  5. Reinstall Earnin app and relaunch:
    1. Tap Google Play.
    2. Search and select Earnin from the search result.
    3. Tap Install.
    4. Tap Earnin app to relaunch and try again. 

Device 

  • Android

Additional Notes

If the troubleshooting steps above did not resolve the issue, please contact Earnin support for additional assistance. 

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