I am having issues contacting Earnin's chat support

If you are having issues contacting our chat support, please ensure the following:

  • The operating system on your device is up to date
  • The Earnin app version you have downloaded is the current version

If, after updating your operating system and app version, you are still unable to contact chat support, please follow the steps below.

 

For iOS:

  1. Open the Earnin app and click the question mark icon located at the upper right corner of the app screen.
  2. Type your issue in the How can we help? field and click Enter
    • Once you click Enter, a list of related articles will appear
  3. Select the article that is most relevant to your query
    • If you don't see your issue listed, click the Contact Us button visible at the bottom of the screen
  4. This should redirect you to our How can we help? screen
    • You will see a dialog box where you can type your specific concern
    • Your issue should be a minimum of 10 characters to proceed to the next step.
  5. If you still haven't found the answer you need after the next page, click the No, I still need help button
  6. Tap on CHAT NOW button
  7. Select a category (show at the upper part of the screen) and type your concern in the TELL US YOUR PROBLEM section so you can click the START CHATTING button and wait for a community advocate to assist you.

For Android: 

  1. Open the Earnin app and click the question mark icon located at the upper right corner of the screen.
  2. The Help Center page will pop-up
  3. Select the article that is most relevant to your query. At the bottom of the article:
    • Click Yes, if the article is helpful and you want to continue reading it
    • Click No, if you don't see your issue listed.
  4. You should be redirected to our How can we help? app screen
  5. Select a category (show at the bottom of the screen) and type your concern in the Tell us your Problem section
    • Your concern should be a minimum of 10 characters to proceed to the next step.
  6. Click on the CONTACT US button and wait for a community advocate to assist you.
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