How do I contact support?

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Answer

Our Live Chat support is available 24x7 all year long (including weekends and all holidays) in the app. 

For iOS:

  1. Tap the support bubble (?) at the top right corner
  2. Ask a question on the Ask page, then tab Continue to Solutions.
  3. If the issue is resolved, tap Solved! 
  4. If the issue still persists, tap I Need Help to start a chat with Earnin support.

For Android:

  1. Tap on the 3 dots icon in the upper right.
  2. Tap Support.
  3. Tap Contact Support at the bottom.
  4. Ask a question on the Ask page, then tab Continue to Solutions.
  5. If the issue is resolved, tap Solved! 
  6. If the issue still persists, tap I Need Help to start a chat with Earnin support.

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