Login Issues

This is likely because you have been unsubscribed from Earnin SMS messages.  To receive the password reset SMS message*, please text “start” to (855) 490-1759. Please note that we are unable to change your password for you via chat support.    *Me...

If you are having trouble logging in, check that your internet connection is stable and the email address you are using is correct. You may need to clear the cache of the Earnin app on your device and attempt to sign in again. Helpful hints If y...

  For Android: Tap on the 3 dots icon in the upper right. You will be prompted to set up the fingerprint. Tap No Thanks. Tap Manage Login. Tap X in the upper right. On the Enter New PIN page, enter 4 digits pin and then re-enter the same 4 digit...

If you are experiencing problems logging into the app after entering your login information, please ensure the following before completing the troubleshooting steps listed below: Your username and password are correct Your phone's operating syst...

Android Please make sure you have the most current version of Android installed on your new device then follow these steps: From your device's Home screen, find and tap Google Play. Search and select Earnin from the Google Play search bar. Tap i...

If you have entered an invalid password more than six times during log-in your account, your account will be temporarily locked for 30 minutes. Please try logging back in after 30 minutes. If the issue persists, kindly reach out to us via chat fo...

  For Android From any Home screen, tap the Apps icon. Tap Settings > Apps > Application manager. Tap the Earnin application in the default list or tap MORE to show system apps to display preinstalled apps. Tap Storage > Clear data > then tap OK...

  Using email address  To reset your password, click on the FORGOT PASSWORD? on the login screen. Enter the Email address linked to your Earnin account. An email will be sent to your email address Click the URL/link. Enter and confirm your new p...

  For Android: Tap on the 3 dots icon in the upper right. Tap Manage Login. Tap Enable. Place your finger on the fingerprint scanner on your phone to enable the fingerprint login feature to complete the process. For iOS: Tap on the = sign in t...