Support Inquiries

We want your finances to move as fast as you do, so we’re here for you 24/7. You can reach out to our in-app 24/7 live chat support, or reach out to us via Facebook or Twitter DM. Our community advocates are always here to help! For iOS: Tap the...

I got disconnected from my chat. What happens now? This doesn’t happen very often, but when it does, you may contact us again through chat.  If you are unable to connect with our chat support or would like another method to contact us, please rea...

Answer We apologize for the inconvenience. This doesn't happen very often but when it does you may contact us again through chat.  If you are unable to have a good connection with our chat support or would like another method to contact us pleas...

Symptoms The community member is having problems contacting chat support Device iOS Android Cause If you are having issues contacting our chat support, please ensure the following: The operating system on your device is up to date The Earnin a...

If you want to stop receiving emails from Earnin, follow the quick and easy steps below: Navigate to your email inbox and select any email sent by Earnin At the bottom of the email message, click on the Unsubscribe link A new page will appear sta...