Managing your Account Info & Login

• How to troubleshoot Earnin app when it crashes for Android

• The app says "your internet connection seems to be offline," even though I have internet access

• How to logout from Earnin app

• How do I re-open my account?

• How to update my Earnin app

• How do I update my mailing address in the app?

• Important: Required App Update for iOS

• How To Update Mobile Device Software

• How can I change the name on my account?

• How do I change my email address or phone number linked to the app?

• Why isn't my screenshot approved

• I can't send screenshots through the app. Is there another way?

• Can't upload a screenshot through the chat window

• What to do if the Earnin app won't bring up phone camera for a screenshot

• Why is the app saying there was a hiccup with my screenshot?

• Why can’t I get the password reset SMS message?

• Why can't I log-in? I am having issues signing in to Earnin

• Is there a quicker way to log in without using a password or fingerprint feature?

• What should I do if I can't log into the Earnin app and it is not due to failed log in attempts?

• I have a new phone. How do I find the Earnin app?

• My account is locked after failed log-in attempts

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• I'm currently working from home. How do I update my work information in the app?

• How do I change my employer?

• Why am I seeing a Error 403 message?

• Why am I getting a Code: 426 error?

• Why am I getting Error 500 while using the app?

• I'm getting a CODE: 999 error. What do I do?

• I'm getting a CODE: 1003 error. Is the app currently down?

• Getting Error 1009 when trying to access the app

• I already paid Earnin back. Why can't I close my account?

• How to delete the Earnin app

• What happens to my available earnings if I close the account?

• How do I close my account?