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Managing your Account Info & Login

General Troubleshooting

  • How to troubleshoot Earnin app when it crashes for Android

  • The app says "your internet connection seems to be offline," even though I have internet access

  • How to logout from Earnin app

  • How do I re-open my account?

Updating Earnin Account

  • How to update my Earnin app

  • EarnIn Death Notification Form

  • How do I update my mailing address in the app?

  • How To Update Mobile Device Software

  • How can I change the name on my account?

  • How do I change my email address or phone number linked to the app?

Screenshot Issues

  • Why isn't my screenshot approved

  • I can't send screenshots through the app. Is there another way?

  • Can't upload a screenshot through the chat window

  • What to do if the Earnin app won't bring up phone camera for a screenshot

  • Why is the app saying there was a hiccup with my screenshot?

Login Issues

  • Why can’t I get the password reset SMS message?

  • Why can't I log-in? I am having issues signing in to Earnin

  • Is there a quicker way to log in without using a password or fingerprint feature?

  • What should I do if I can't log into the Earnin app and it is not due to failed log in attempts?

  • I have a new phone. How do I find the Earnin app?

  • My account is locked after failed log-in attempts

See all 9 articles

Employment

  • I'm currently working from home. How do I update my work information in the app?

  • How do I change my employer?

Error Codes

  • FAQ - Error Codes

Closing your Account

  • How do I close my account?

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