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Managing your Account Info & Login

General Troubleshooting

  • How to troubleshoot the EarnIn app when it crashes (Android and iOS)

  • The app says "your internet connection seems to be offline," even though I have internet access

  • How to logout from the EarnIn app

  • How do I re-open my account?

Updating Account Information

  • How to update my EarnIn app

  • EarnIn Death Notification Form

  • How do I update my mailing address in the app?

  • How to update debit card info

  • How To Update Mobile Device Software

  • How can I change the name on my account?

See all 7 articles

Screenshot Issues

  • Why isn't my screenshot approved

  • I can't send screenshots through the app. Is there another way?

  • What to do if the Earnin app won't bring up phone camera for a screenshot

  • Why is the app saying there was a hiccup with my screenshot?

  • How to upload an image while on chat

Login Issues

  • What are my login options?

  • What should I do if I can't log into the EarnIn app and it is not due to failed log in attempts?

  • My account is locked after failed log-in attempts

  • How to reset your EarnIn password

Employment

  • I work from home. How do I access my earnings?

  • How do I change my employer?

Error Codes

  • FAQ - Error Codes

Closing your Account

  • How do I close my account?

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