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Managing your Account Info & Login

General Troubleshooting

How to troubleshoot Earnin app when it crashes for Android
The app says "your internet connection seems to be offline," even though I have internet access
How to logout from Earnin app
How do I re-open my account?

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Updating Earnin Account

How to Update my Earnin app?
Important: Required App Update for iOS
How To Update Mobile Device Software
How can I change the name on my account?
How do I change my email address?
Why does the app show my old phone number?

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Screenshot Issues

Why isn't my screenshot approved?
I can't send screenshots through the app. Is there another way?
Can't upload a screenshot through the chat window
What to do if the Earnin app won't bring up phone camera for a screenshot
Why is the app saying there was a hiccup with my screenshot?

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Login Issues

Why can't I log-in? I am having issues signing in to Earnin
Is there a quicker way to log in without using a password or fingerprint feature?
What should I do if I can't log into the Earnin app and it is not due to failed log in attempts?
I have a new phone. How do I find the Earnin app?
My account is locked after failed log-in attempts
How to disable Pincode

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Employment

I'm currently working from home. How do I update my work information in the app?
How do I change my employer?

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Error Codes

Why am I seeing a Error 403 message?
Why am I getting a Code: 426 error?
Why am I getting Error 500 while using the app?
I'm getting a CODE: 999 error. What do I do?
I'm getting a CODE: 1003 error. Is the app currently down?
Getting Error 1009 when trying to access the app

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Closing your Account

I already paid Earnin back. Why can't I close my account?
How to delete the Earnin app
What happens to my available earnings if I close the account?
How do I close my account?

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Frequently Asked Questions

How does the app work?
Does Earnin charge fees or interest?
Does Earnin work for people who are unemployed?
Who can use Earnin?
Earnin Statement Regarding COVID-19
Does Earnin sell or share any of my data?
How do I upload a pay stub?
Step-by-Step on how to set up your Earnin Account
How soon can I cash out after creating an account?
I don't have a pay stub. Is there another way for me to set up my account?
I work for more than one company. Can I register multiple employers with Earnin?
What do my bank screenshots need to show when I send them to Earnin?
I recently received a paper check instead of direct deposit. Can you update my account?
My direct deposit was delayed/posted early. Can I still cash out?
Can I activate my payroll if I have paid vacation leave?
What does a deposit adjustment mean?
Can I cancel a Cash Out?
How to cash out
How can Holidays affect my pay date and my Cash Out?
How much money can I cash out with Earnin?
Can I reschedule my debit?
How can I pay Earnin back?
If I cash out before my payday, will I be debited on the coming payday or the next?
My bank balance and transactions can't fit in one screenshot. What do I do?
My bank won't allow me to screenshot anything. How can I get a recent bank transaction sent to you?
Why did I receive a tip from another person?
Do tips affect my Max?
What is a Max?
Why does Earnin have Maxes?
Earnings Overview
Can Earnin pay me for my earnings from commission or tips?
I didn’t receive earnings after using my work email to send an email to Earnin
Why can't I use NAVcheck deposits for my payroll setup?
How to Update my Earnin app?
What is Earnin Express and how does it work?
What is the calendar in the app and the bill reminders?
What are the perks of Earnin Express?
How is Earnin Express different from normal cash out?
Why did the app send money to me when I didn't cash out?
Balance Shield alerts and Balance Shield Cash Outs
Do my Boosts affect my Max?
How much does Balance Shield Cost if the Cash Out is less than $100?
What is Lightning Speed and how can I get it?
How long does it take to receive the cash I request with Lightning Speed?
If I refer a friend, do we both get an incentive?
How do I refer a friend?

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